Business Policy

At LASANIOUS ENTERPRISES, we are dedicated to providing excellent products and services to our customers. We believe in building strong relationships based on trust and open communication. This Business Policy outlines the guidelines and procedures that govern our operations and interactions with customers.

Product Information:

  • We offer a wide range of high-quality products, including sportswear, fitness wear, activewear, and gears including sports gears, boxing gears, martial arts gears, riding gears etc. Detailed information about each product, including materials to be used, sizes available, and specific features, can be found on our website. To inquire about the pricing and availability of a specific product, please submit a quote request.

Quote Request:

  • To receive a quote for your desired products, kindly navigate to the respective product page on our website and click on the “Request a Quote” button or add as many products as you want in “Quote Cart”, upon checkout you will be given a quote request form. Provide as much detail as possible about your requirements, such as quantity, specifications, customization options, and desired delivery timeline. Once we receive your quote request, our team will review it thoroughly.

Pricing and Shipping Costs:

  • After reviewing your quote request, we will contact you via Phone, WhatsApp, Skype, Email or any other preferred means of communication to discuss the product pricing, shipping costs, and any other relevant details. Our team will provide you with a personalized quote based on your specific requirements and location.

Order Placement:

  • Once you are satisfied with the provided quote and have agreed on the pricing and shipping costs, we will guide you through the order placement process. Our team will assist you in finalizing the order, including confirming the product details, quantity, payment terms, and any additional instructions.

Payment:

  • We offer secure payment methods to ensure a smooth transaction process. Payment details and options will be discussed during the order placement process. Our team will provide you with all the necessary information and guidance regarding payment.

Shipping and Delivery:

  • We offer worldwide shipping and strive to deliver your orders in a timely manner. Shipping costs and estimated delivery times will be discussed during the order placement process. Please note that delivery times may vary depending on the destination and any applicable customs procedures. We will provide you with tracking information once your order is dispatched.

Returns and Exchanges:

  • We aim for customer satisfaction and strive to provide you with the highest quality products. In our current business model, the customer first visits our website and chooses a product (or multiple products) according to their likings or requirements. They submit a quote request and we get back to them as quickly as possible regarding their quote request. If a customer wants a “sample” for any products, the customer will have to pay upfront for the said sample. So the need for “Returns and Exchanges is basically eliminated in this model. However, in any unfortunate scenarios like damaged parcel or incorrect size or materials, you are advised to reach us through Phone, Email, WhatsApp or other described methods as quickly as possible.

Customer Support:

  • Our customer support team is available to assist you with any inquiries or concerns. You can reach out to us via Email, Phone, or the Contact Form on our website. We are here to provide you with prompt and satisfactory solutions to any issues you may encounter.